first world problems.
Feb. 5th, 2022 12:36 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
serafaeryyesterday completely fell apart. I was on the phone with Verizon for two hours and got no taxes done whatsoever.
Those sneaky swindlers. So, we signed up for 5G home internet, and in order to get some sort of discount to do this, upgraded our phones to unlimited data. great, right? it's a little more expensive and we generally only use 2gb or less a month between the two of us, but if we did need to use a bunch of data for some reason, no worries. The only times we use a lot of data is when we're away from home and there is no reliable wifi, so we use our phones as hotspots, since verizon gets a signal pretty much anywhere we go.
so I go to my favorite coffee shop, to see if it's a place I can work from. There are only two outlets in the seating area, and one was free, so, perfect, right? yay!
But their wifi was terrible. It was taking 30 seconds to load a single google sheet. not workable.
so, easy solution - hotspot, right? I've done this a million times, super handy for work.
so I go to use it, and my phone says to go to my verizon app to set it up. the verizon app says it's already set up and spits me back to settings. an endless loop.
so I call verizon.
I get sleazy swindle-voiced sales-y customer service guy, after waiting on hold for 20 minutes or so.
"yeeeaaaaaah. that's because the lowest tier of Unlimited doesn't include hotspot."
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I scoff. "WHAT is the point of unlimited data if we can't use our hotspots??!?!?"
Sleasy salesy verizon dude: "Touché." He replies. In a, "Yep, you caught us" kinda voice.
OMG.
Such fucking swindlers I swear to god.
OBVIOUSLY cellular service should be a utility, right? the fact that private companies run this at all should be illegal, this is a scam, people NEED this service to work and exist in this society.
So they already have you at their mercy, and then they pull sneaky shit like this.
So I ask a reasonable question. "My husband and I use less than 2gb a month. Can we drop back down to something more commensurate with our usage, and if we let go of whatever discount for the 5G that we get, will we pay less overall?"
"Yes," he replies, "but you don't want to do that."
What I gather from this reply and a few words he sputtered out afterward was, yes you can lower your overall monthly bill, but it will take you 20 more hours of jumping through hoops with me and several other customer service agents who will make every second of the process painful as fuck. so just don't.
fuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuck.
lol.
I just hate getting swindled is all. Whatever, I just upgraded, Josh can afford it, it's just so fucking lame. This is wrong. It's unjust. But whatever, you gotta pick your battles.
Although this was a gigantic headache and a massive waste of time, I'm really, REALLY glad I found out now, and not upon arrival to a condo out of state where Josh needs to get online for a meeting and suddenly realizes Verizon has disconnected his hotspot service - something I never even know was disconnectable.
First world problems! We are so blessed. Just, annoying.
...
Anyway. today, I will take down xmas, sweep, henna my hair, and go see Gwen. If I'm able to get any traction at all with taxes between any of those activities, awesome, if not, then, i'll try again tomorrow. sigh.
Those sneaky swindlers. So, we signed up for 5G home internet, and in order to get some sort of discount to do this, upgraded our phones to unlimited data. great, right? it's a little more expensive and we generally only use 2gb or less a month between the two of us, but if we did need to use a bunch of data for some reason, no worries. The only times we use a lot of data is when we're away from home and there is no reliable wifi, so we use our phones as hotspots, since verizon gets a signal pretty much anywhere we go.
so I go to my favorite coffee shop, to see if it's a place I can work from. There are only two outlets in the seating area, and one was free, so, perfect, right? yay!
But their wifi was terrible. It was taking 30 seconds to load a single google sheet. not workable.
so, easy solution - hotspot, right? I've done this a million times, super handy for work.
so I go to use it, and my phone says to go to my verizon app to set it up. the verizon app says it's already set up and spits me back to settings. an endless loop.
so I call verizon.
I get sleazy swindle-voiced sales-y customer service guy, after waiting on hold for 20 minutes or so.
"yeeeaaaaaah. that's because the lowest tier of Unlimited doesn't include hotspot."
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I scoff. "WHAT is the point of unlimited data if we can't use our hotspots??!?!?"
Sleasy salesy verizon dude: "Touché." He replies. In a, "Yep, you caught us" kinda voice.
OMG.
Such fucking swindlers I swear to god.
OBVIOUSLY cellular service should be a utility, right? the fact that private companies run this at all should be illegal, this is a scam, people NEED this service to work and exist in this society.
So they already have you at their mercy, and then they pull sneaky shit like this.
So I ask a reasonable question. "My husband and I use less than 2gb a month. Can we drop back down to something more commensurate with our usage, and if we let go of whatever discount for the 5G that we get, will we pay less overall?"
"Yes," he replies, "but you don't want to do that."
What I gather from this reply and a few words he sputtered out afterward was, yes you can lower your overall monthly bill, but it will take you 20 more hours of jumping through hoops with me and several other customer service agents who will make every second of the process painful as fuck. so just don't.
fuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuck.
lol.
I just hate getting swindled is all. Whatever, I just upgraded, Josh can afford it, it's just so fucking lame. This is wrong. It's unjust. But whatever, you gotta pick your battles.
Although this was a gigantic headache and a massive waste of time, I'm really, REALLY glad I found out now, and not upon arrival to a condo out of state where Josh needs to get online for a meeting and suddenly realizes Verizon has disconnected his hotspot service - something I never even know was disconnectable.
First world problems! We are so blessed. Just, annoying.
...
Anyway. today, I will take down xmas, sweep, henna my hair, and go see Gwen. If I'm able to get any traction at all with taxes between any of those activities, awesome, if not, then, i'll try again tomorrow. sigh.
